Refund Policy
Last updated: 29 July 2026
This Refund Policy is maintained by Sumo Web Solutions to set clear expectations for our website design, landing page and digital marketing services. By purchasing a service, you agree to the terms below.
1. Digital Services
All fees paid for website design, landing pages, marketing strategy, campaign setup and related professional services are generally non-refundable once work has commenced or the agreed deliverables have been provided. This is because digital marketing and creative work involve immediate time, expertise and resource allocation.
2. Ad Spend and Platform Fees
Google Ads, Meta Ads and any other advertising platform budgets are paid directly to the respective platforms. These amounts are not collected or held by Sumo Web Solutions and are not refundable by us. Any refunds or credits for ad spend must be requested directly from the platform in line with their terms.
3. Cancellation Before Work Begins
If you cancel and no work has been started, any advance payment may be refunded at our discretion, minus payment processing charges and non-refundable third-party fees already incurred. Please contact us within 7 days of payment to discuss eligibility.
4. Revisions and Satisfaction
We include a defined number of revision rounds in each package to ensure the deliverables match your requirements. If you are dissatisfied with the work, we encourage you to raise your concerns promptly so we can address them through revisions or additional support within the agreed scope.
5. Disputes
If you believe you are eligible for a refund, please email us with your invoice, project details and the reason for the request. We will review each request fairly and respond within 7–10 business days.
6. Changes to This Policy
We may update this Refund Policy from time to time. The latest version will always be posted on this page with the updated date.
7. Contact Us
For refund questions or cancellation requests, please email us at sales@sumowebsolutions.com or call +91 63752 77684.